Shipping Rates

Shipping Rates

Thank you for visiting and shopping at www.anaphe.com. The following are the terms and conditions that constitute our Shipping Policy.

Hong Kong
Orders above 300$HKD shipping is free;
Orders below 300$HKD shipping fee is 30$HKD 

Order cut-off time : 10 P.M.

Orders are generally shipped within 1-2 days. (Monday – Friday)

The quality delivery time is 2-5 days. (Monday – Friday)

United States of America - FREE SHIPPING ON ALL ORDERS OVER 150USD

Order cut-off time : 10 P.M.

Orders are generally shipped within 1-2 days. (Monday – Friday)

The quality delivery time is 2- 5 days. (Monday – Friday)

Shipping Cost: 20USD

 

United Kingdom -  FREE SHIPPING ON ALL ORDERS OVER 150GBP

Order cut-off time : 10 P.M.

Orders are generally shipped within 1-2 days. (Monday – Friday)

The quality delivery time is 3-7 days. (Monday – Friday)

Shipping Cost: 15GBP

 

Australia - FREE SHIPPING ON ALL ORDERS OVER 180AUD

Order cut-off time : 10 P.M.

Orders are generally shipped within 1-2 days. (Monday – Friday)

The quality delivery time is 3-7 days. (Monday – Friday)

Shipping Cost: 20AUD

 

Europe - FREE SHIPPING ON ALL ORDERS OVER 150EURO

Order cut-off time : 10 P.M.

Orders are generally shipped within 1-2 days. (Monday – Friday)

The quality delivery time is 3-7 days. (Monday – Friday)

Shipping Cost: 15EURO

 

Middle East - FREE SHIPPING ON ALL ORDERS OVER 500QAR

Order cut-off time : 10 P.M.

Orders are generally shipped within 1-2 days. (Monday – Friday)

The quality delivery time is 3-7 days. (Monday – Friday)

Shipping Cost: 50QAR/AED

 

Singapore, Malaysia - FREE SHIPPING ON ALL ORDERS OVER 200SGD

Order cut-off time : 10 P.M.

Orders are generally shipped within 1-2 days. (Monday – Friday)

The quality delivery time is 3-7 days. (Monday – Friday)

Shipping Cost: 15SGD 

 

Rest of the world - FREE SHIPPING ON ALL ORDERS OVER 150USD

Order cut-off time : 10 P.M.

Orders are generally shipped within 1-2 days. (Monday – Friday)

The quality delivery time is 3-7 days. (Monday – Friday)

Shipping Cost: 25USD

Highest rate is applied once, to the whole order.

While we use reasonable efforts to satisfy the shipping and delivery dates provided above, we shall not be liable for any delays in shipments.

Order changes

Once your order has been confirmed, it cannot be modified or cancelled. If you wish to return a product, you will need to comply with the returns procedure once you have received the item.

Item not received

If you've successfully placed an order and haven't received it yet while the tracking status shows it's delivered. You may contact the carrier to assist in tracing your items. Once the item is shipped we do not have control over it (once it is with the carrier), but if the problems still persists kindly write us at info@anaphe.com and we'll try our greatest to help and resolve the issue at our earliest.

Sometimes tracking information won't be available. This could be due to technical issues because of which the tracking information isn't updated on the app. In such cases, if you're still unable to locate your item, contact us at info@anaphe.com and we'll assist you to resolve the issues at our earliest.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. We are not liable for shipping claims where the receiver has elected to not sign for the package for example asked the courier to 'leave in a safe place'.

Damages

If you received your order damaged, please contact: info@anaphe.com

Customs Charges & Taxes

Please be aware that all customs and import charges are to be paid by the purchaser. We do not include tax or customs fees in our postage or product pricing. Please refer to your country specific information. We are a Hong Kong based company and we ship from Hong Kong. We are not liable for your counties imposed tax or fees. 

Return Shipments

The purchaser is liable for the cost of the return shipment to our Hong Kong warehouse. Please see our returns/ exchanges policy for further details. 

Customer Support

Email: info@anaphe.com / returns@anaphe.com