Shipping Rates
Shipping Rates
Thank you for visiting and shopping at www.anaphe.com. The following are the terms and conditions that constitute our Shipping Policy.
Hong Kong
Order cut-off time : 10 P.M.
Orders are generally shipped within 1-2 days. (Monday – Friday)
The quality delivery time is 2-5 days. (Monday – Friday)
Shipping Cost:
- For orders above 300$HKD shipping is free;
- For orders below 300$HKD shipping fee is 30$HKD
China Mainland
Order cut-off time : 10 P.M.
Orders are generally shipped within 1-2 days. (Monday – Friday)
The quality delivery time is 2-5 days. (Monday – Friday)
Standard Shipping 3-5 days 150¥
United States of America - FREE SHIPPING ON ALL ORDERS 250USD or more.
Order cut-off time : 10 P.M.
Orders are generally shipped within 1-2 days. (Monday – Friday)
The quality delivery time is 2- 5 days. (Monday – Friday)
Shipping Cost: 25USD Below 250USD
United Kingdom - FREE SHIPPING ON ALL ORDERS £200 or over.
Order cut-off time : 10 P.M.
Orders are generally shipped within 1-2 days. (Monday – Friday)
The quality delivery time is 3-7 days. (Monday – Friday)
Shipping Cost: 15GBP below £200.
Australia - FREE SHIPPING ON ALL ORDERS 250AUD or over.
Order cut-off time : 10 P.M.
Orders are generally shipped within 1-2 days. (Monday – Friday)
The quality delivery time is 3-7 days. (Monday – Friday)
Shipping Cost: 20AUD below 250AUD
Europe - FREE SHIPPING ON ALL ORDERS 250EURO or over.
Order cut-off time : 10 P.M.
Orders are generally shipped within 1-2 days. (Monday – Friday)
The quality delivery time is 3-7 days. (Monday – Friday)
Shipping Cost: 15EURO below 250EURO
Middle East - FREE SHIPPING ON ALL ORDERS OVER 500QAR
Order cut-off time : 10 P.M.
Orders are generally shipped within 1-2 days. (Monday – Friday)
The quality delivery time is 3-7 days. (Monday – Friday)
Shipping Cost: 50QAR/AED
Singapore, Malaysia - FREE SHIPPING ON ALL ORDERS OVER 250SGD
Order cut-off time : 10 P.M.
Orders are generally shipped within 1-2 days. (Monday – Friday)
The quality delivery time is 3-7 days. (Monday – Friday)
Shipping Cost: 15SGD below 250SGD
Rest of the world - FREE SHIPPING ON ALL ORDERS 250USD or over.
Order cut-off time : 10 P.M.
Orders are generally shipped within 1-2 days. (Monday – Friday)
The quality delivery time is 3-7 days. (Monday – Friday)
Shipping Cost: 25USD below 250USD
Highest rate is applied once, to the whole order.
While we use reasonable efforts to satisfy the shipping and delivery dates provided above, we shall not be liable for any delays in shipments.
Order changes
Once your order has been confirmed, it cannot be modified or cancelled. If you wish to return a product, you will need to comply with the returns procedure once you have received the item.
Item not received
If you've successfully placed an order and haven't received it yet while the tracking status shows it's delivered. You may contact the carrier to assist in tracing your items. Once the item is shipped we do not have control over it (once it is with the carrier), but if the problems still persists kindly write us at info@anaphe.com and we'll try our greatest to help and resolve the issue at our earliest.
All packages are tracked, and delivery is either confirmed by a signature or supported with photo evidence if the items are not handed directly to a person at the property. Once the courier marks items as delivered, Anaphe assumes no further responsibility.
Sometimes tracking information won't be available. This could be due to technical issues because of which the tracking information isn't updated on the app. In such cases, if you're still unable to locate your item, contact us at info@anaphe.com and we'll assist you to resolve the issues at our earliest.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. We are not liable for shipping claims where the receiver has elected to not sign for the package for example asked the courier to 'leave in a safe place'.
Damages
If you received your order damaged, please contact: info@anaphe.com
Customs Charges & Taxes
Please be aware that all customs and import charges are to be paid by the purchaser. We do not include tax or customs fees in our postage or product pricing. Please refer to your country specific information. We are a Hong Kong based company and we ship from Hong Kong. We are not liable for your counties imposed tax or fees.
Customer Support 24/7
Email:info@anaphe.com